A More Digital, Efficient and Citizen-Friendly Municipality.

Public administration users expect quick answers and services that are always available. Virtual AI Desk for Municipalities is the intelligent chatbot developed for Swiss communities, designed to improve communication between administrations and citizens, optimizing the workload of administrations and making access to public services faster and more intuitive.

Based on the Generative Artificial Intelligence (RAG) technologies of our professional chatbot CubeBot Pro , Virtual AI Desk for Municipalities elaborates reliable answers based on public documents and official contents of the municipality, ensuring the accuracy of the answers and a fluid, natural and multi-channel interaction.

With just a few steps, Virtual AI Desk for Municipalities can be customized and integrated into the municipality’s website, facilitating access to information for citizens, companies and visitors. The chatbot helps simplify the management of requests for public administration services, reducing waiting times and improving the user experience.

Furthermore, Virtual AI Desk for Municipalities is suitable for use by local and international administrations thanks to its multilingual support.

Benefits for Municipalities

1. Improvement of public administration performance → Concrete support in processing repetitive requests.
2. 24/7 accessibility → Immediate responses, without time constraints.
3. Flexibility of implementation → Virtual AI Desk for Municipalities adapts to the specific services and needs of the municipality.
4. Integration with existing systems → Compatible with pre-existing websites.
5. Multi-channel → The service can be used from web pages, via WhatsApp or via customized APIs and digital apps.

How is Virtual AI Desk for Municipalities integrated?

1. Municipal Website → Interactive widgets on multiple pages of the site.
2. Live Chat → A box that is always visible for immediate access to the chatbot.
3. Custom APIs → Direct integration with the CMS or the municipality’s databases to automate data updating.
4. WhatsApp and Mobile App → Direct and accessible communication anywhere.

The chatbot can be configured to provide more or less detailed answers, with a formal or informal tone, ensuring that the information comes exclusively from official sources of the municipality.

Technology and Security

• Secure Cloud Service → Microsoft Azure Switzerland, to ensure maximum data protection.
• Advanced AI models → Compatible with ChatGPT, Claude, Mistral, Llama and other LLMs to generate reliable answers.
• Advanced document management → Immediate indexing of documents to ensure hallucination-free answers, based solely on the uploaded data.

Thanks to its modularity, Virtual AI Desk for Municipalities can evolve to become an advanced virtual agent, capable of interacting in a more detailed and personalized way depending on the use cases.

Easy to configure and customize

• Quick configuration → Immediate activation thanks to a guided setup.
• Easy to manage → Documents can be easily uploaded manually, where automatic synchronizations are not provided.
• Scalable → Suitable for communities and organizations of any size, with the possibility of future expansion.

The Future Is Digital

Discover how to improve and enhance public services thanks to AI Virtual Desk.

Contact us today for a demonstration and personalized consultation!